Terms of service
These terms apply when you order a report from LoLu Ventures, LLC, doing business as LoLu Accessibility Group (“LoLu,” “we”). By placing an order you agree to them.
1. What we provide
We test a software product you identify against WCAG 2.1 Level A and AA, and write an Accessibility Conformance Report (ACR) on the VPAT 2.5 template. The standard edition covers up to 5 user flows you choose. The International edition also maps findings to EN 301 549. The yearly re-test updates an earlier report. We deliver the report as Word and PDF files.
2. What the report is, and is not
An ACR describes how your product conformed to WCAG at the time we tested it. It is a dated snapshot. It is not a legal opinion, a certification, or a guarantee that your product meets any law. We do not call any product “compliant.” Speak to a lawyer for legal advice.
3. What we need from you
- A working test account for the product, created for this purpose.
- No real customer data in that account.
- Your confirmation that you have the right to let us test the product.
- Prompt answers to our questions about the flows you chose.
4. Price, payment and timing
Prices are the fixed prices shown on our site when you order. You pay in advance by card through Stripe. Our 5-business-day turnaround begins when we receive a working test account. Delays caused by an account that does not work, or by missing information, move the delivery date.
5. Refunds
Refunds are governed by our refund policy.
6. Ownership and use of the report
Once you have paid, the report is yours. You may share it with customers, buyers and procurement teams. Please share it whole, not in excerpts that change its meaning. We keep our testing notes and working files, and we may use them to improve our methods. We will not publish your product name or findings without your written permission.
7. Confidentiality
We treat your test account details, your product and your findings as confidential. We use them only to produce your report and to answer your questions about it.
8. Changes to your product
The report reflects the product as we tested it. New releases can change the results. That is what the yearly re-test is for.
9. Limits on our liability
We do our work with care, but we provide the report “as is.” We do not guarantee that we found every issue. To the fullest extent the law allows, we are not liable for indirect or consequential losses, such as lost deals or lost profits. Our total liability for any claim is limited to the amount you paid for the report the claim relates to.
10. Governing law
These terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules.
11. Changes to these terms
We may update these terms. The terms in effect on the day you order apply to that order.
12. Contact
LoLu Ventures, LLC, 8735 Dunwoody Place, Ste R, Atlanta, GA 30350. Email marcos@loluaccessibility.com.