Refund and cancellation policy

Last updated October 5, 2026

ACR Express is a fixed-price service. Our refund rule depends on how far along your report is.

Before testing starts: full refund

If you ask before we begin testing, we refund the full amount. Testing begins when we have received a working test account from you and have told you by email that we have started.

After testing starts and before delivery

Once testing has begun, the work is underway and we do not refund. The one exception is if we cannot complete your report, for example because the test account stops working or the product becomes unavailable and we cannot resolve it with you. In that case we refund the full amount.

After we deliver your report: no refunds

Once we have delivered your report, we do not offer refunds. If we made a factual error in the report, such as describing a screen or result incorrectly, tell us within 30 days and we will correct it at no charge.

Yearly re-tests

The same rules apply to each yearly re-test. The refund point is measured against that re-test, not your original report.

How to ask

Email marcos@loluaccessibility.com from the address you used to order, with your company name. Approved refunds go back to the original card through Stripe. Your bank usually posts them within 5 to 10 business days.