For software vendors
City, county or school district? Government services →
An honest accessibility report for your government customers
Public buyers now ask software vendors for an Accessibility Conformance Report before they sign. We write yours for a fixed price, in 5 business days.
VPAT 2.5, WCAG 2.1 A and AA, up to 5 flows you choose. Tested by a person, not just a scanner.
Accessibility Conformance Report
Every row has a plain-language remark and the evidence behind it. Example only, not a client result.
Choose your path
The rule that matters
Governments must meet WCAG 2.1 AA by April 2027. The software they buy counts.
The Department of Justice's ADA Title II web rule covers every state and local government. A government stays responsible for the web content and apps its vendors run for it, so before the deadline it will ask you for proof.
- The standard: WCAG 2.1 Level AA, for web content and mobile apps.
- The scope: web pages, PDFs, video, social posts, apps, and password-protected portals the government provides or operates.
- The reach: outsourced tools count. Contracts now ask for warranties, indemnification and an ACR.
A DOJ interim final rule in April 2026 moved both dates out one year. The DOJ has said it may revisit the rule. Not sure what a term means? See the glossary.
How the rule reaches your sales pipeline
- The ruleDOJ sets WCAG 2.1 AA for Title II entities
- The governmentStays responsible, even for outsourced tools
- The contractAsks for warranties, indemnification and an ACR
- You, the vendorShow where the product stands and how you will fix it
- TexasVendors supply VPATs, ACRs or similar documentation.
- VirginiaVendors identify gaps and provide remediation roadmaps.
- New YorkContracted websites must conform to current WCAG guidance.
No federal rule says a vendor must hold an ACR. It is how buyers usually check, and Level Access reports that 75% of professionals say their organization requires proof of accessibility at least most of the time when buying digital products. Sources: ADA.gov, Reed Smith, Davis Wright Tremaine, Level Access.
What is an ACR?
An ACR is a report card for one product, one criterion at a time
VPAT is the blank template, from the Information Technology Industry Council. ACR is the finished report. Here is how it plays out for a city and a vendor.
The wall
Ruth uses a screen reader. On her city's water-bill portal, the pay buttons have no labels. She hears “button, button, button” and gives up.
The deadline
Maple Springs has 62,000 residents. By April 26, 2027, its web content and mobile apps must meet WCAG 2.1 AA. That includes the portal a vendor runs for the city.
The ask
The city's ADA coordinator can't fix code she doesn't own. So she writes every vendor: “Please send us your ACR.”
The question
Dev, the vendor's founder, has never heard the term. An ACR is a finished VPAT: a report that rates the product, one WCAG criterion at a time.
The test
A tester checks five key flows with a scanner, a keyboard and a screen reader. The result is honest: some rows pass, some partly, a few fail.
The result
The city reads the ACR, sees the fix plan and signs. Dev fixes the gaps and re-tests every year. Ruth pays her bill in two minutes.
A fictional story. Maple Springs, Ruth and Dev are made up, but every step is how it really goes.
The buyer journey
Where a government deal slows down, and where a report keeps it moving
A city or district reviewing your software follows five steps. Without an ACR, the review stalls at step 2. With one attached, the same steps move.
- Without a report
- With your ACR attached
Illustration of deal momentum at each step. It shows how procurement reviews typically unfold, not measured data.
Shortlist
Without a reportYour product makes the list.
With your ACRIt makes the list, and your accessibility page is ready.
Procurement review
Without a reportThe buyer asks for a VPAT. You start looking for one.
With your ACRYou attach it the same day.
Accessibility review
Without a reportWeeks of questions while the buyer guesses at gaps.
With your ACRThe ADA coordinator reads findings and your fix plan.
Contract
Without a reportAccessibility clauses are negotiated blind.
With your ACRClauses point to a dated, specific report.
Award and renewal
Without a reportA complaint arrives and you have no record.
With your ACRA yearly re-test keeps the record current.
What you get
A report a procurement officer can read in ten minutes
- A completed VPAT 2.5 report against all 50 WCAG 2.1 Level A and AA criteria, for up to 5 user flows you pick.
- Plain-language remarks on every Partially Supports and Does Not Support, with the evidence behind each.
- Real testing: an automated scan, then a person on keyboard and a screen reader, plus contrast, zoom and reflow checks.
- Word and PDF files, ready to attach to a bid. The report is yours to publish.
How every row is rated
| Rating | What it means |
|---|---|
| Supports | At least one way to meet the criterion, with no known defects. |
| Partially Supports | Some functionality does not meet it. |
| Does Not Support | Most functionality does not meet it. |
| Not Applicable | The criterion does not apply to your product. |
We never call a product "compliant." The report states how it conforms on the day we test.
How it works
Five business days, with one hand-off from you
You send a test account and your five flows. We do the rest and send the finished report on day 5.
Outlined bar is your step. Solid bars are ours.Clock starts when we have your test account.
Pricing
Fixed prices, no hourly surprises
WCAG edition
For vendors selling to U.S. cities, counties and school districts.
- VPAT 2.5 WCAG report
- All 50 Level A and AA criteria
- Up to 5 user flows
- Delivered in 5 business days
International edition
For vendors who also sell to EU and UK buyers.
- Everything in the WCAG edition
- EN 301 549 mapping
- Same 5-day turnaround
Yearly re-test
For vendors who ship often and need the report to stay current.
- Updated report once a year
- Covers your latest release
- Requires an existing LoLu report
Who tests your product
A UX lead who reads your product the way assistive technology does
Marcos Lira
Founder, LoLu Accessibility Group. UX lead with 8+ years at a Fortune 50 company in a heavily regulated industry. Based in Brookhaven, Georgia.
You work with the person who runs the tests and writes the report. No handoffs to a junior team.
What we will not do
- Call your product "compliant" or certify it.
- Sell you an overlay widget.
- Bury a failing row to make the report look better.
- Test with real customer data. Use a test account.
Glossary
Every acronym on this page, with the source behind it
Where a term comes from a law or a government agency, the link goes to that source. Standards and industry groups are labelled as such.
The law
- ADAAmericans with Disabilities Act
The 1990 civil rights law that bars discrimination based on disability. Title II covers state and local governments.
- Read the ADA text on ADA.gov (opens in a new tab)Government source
- Title IIADA Title II
The part of the ADA about public services: cities, counties, school districts and other state and local government entities. Its regulations are what the web rule updates.
- Title II regulations on ADA.gov (opens in a new tab)Government source
- DOJU.S. Department of Justice
The federal agency that writes and enforces the ADA Title II regulations, including the web rule.
- DOJ first steps for governments, on ADA.gov (opens in a new tab)Government source
- Web ruleTitle II web and mobile accessibility rule
The DOJ's final rule of April 24, 2024 (89 FR 31320). It requires state and local governments to make web content and mobile apps meet WCAG 2.1 Level AA.
- Final rule in the Federal Register (opens in a new tab)Government source
- IFRInterim final rule
The April 2026 DOJ rule that extended the compliance dates by one year: April 26, 2027 and April 26, 2028. The DOJ has said it may revisit the rule.
- Interim final rule in the Federal Register (opens in a new tab)Government source
- CFRCode of Federal Regulations
Where federal rules are kept in final form. The web rule is 28 CFR Part 35, Subpart H, and section 35.200 sets the WCAG 2.1 Level A and AA requirement.
- 28 CFR Part 35, Subpart H, on eCFR (opens in a new tab)Government source
- Section 508Section 508 of the Rehabilitation Act
The federal law that requires federal agencies to make their information and communication technology accessible. It is the origin of the VPAT and ACR habit in buying.
- Section 508 laws and policies (opens in a new tab)Government source
- Revised 508 Standards, U.S. Access Board (opens in a new tab)Government source
The standards
- WCAGWeb Content Accessibility Guidelines
The technical standard behind the rule. It has success criteria at three levels, A, AA and AAA. The DOJ rule asks for 2.1 Levels A and AA, which is 50 criteria.
- WCAG 2.1 from the W3C (opens in a new tab)Standards body
- Where the rule requires it, 28 CFR 35.200 (opens in a new tab)Government source
- W3CWorld Wide Web Consortium
The international standards body that publishes WCAG.
- W3C home page (opens in a new tab)Standards body
- ICTInformation and communication technology
The word federal accessibility law uses for software, websites, hardware, electronic content and support documents.
- ICT in an ACR, on Section508.gov (opens in a new tab)Government source
- EN 301 549European accessibility standard for ICT
The European standard that sets accessibility requirements for ICT. It is why the International edition adds a mapping for EU and UK buyers.
- EU web accessibility policy (opens in a new tab)Government source
The report
- VPATVoluntary Product Accessibility Template
The blank template, created by the Information Technology Industry Council. It translates standards such as Section 508, EN 301 549 and WCAG into rows to test.
- ACRAccessibility Conformance Report
A finished VPAT. It explains how one product conforms to an accessibility standard, which is what government buyers ask vendors for.
- What an ACR is, on Section508.gov (opens in a new tab)Government source
Links last checked October 5, 2026. This is a plain-language guide, not legal advice.
Questions
What vendors ask first
Is an ACR a certification?
No. It documents how your product conforms to WCAG on the day it was tested. It is not a legal opinion, and nobody can certify a product as compliant.
What if you find serious problems?
The report says so plainly, with evidence and a suggested fix for each. You decide what to publish. Buyers trust a report that shows gaps and a plan more than one with every row marked Supports.
What do you need from me?
A test account, the five flows you want covered, and the product URL. Create a dedicated test user and keep real customer data out of it.
Do you test native mobile apps?
Not yet. This service covers web applications and websites.
Do you fix the issues too?
No. We write the report and recommend fixes. Your team makes them, and the yearly re-test updates the report afterward.
Can I share the report with customers?
Yes. It is yours to publish and attach to bids.
Start your ACR
Three short steps
About five minutes. You pay after we confirm the scope.